Privacy Policy

Hilco Receivables, LLC (“Hilco” or “we”) is committed to protecting your privacy. Please read the Hilco Online Privacy Statement below. This Privacy Statement applies to data collected by Hilco through its Websites.

Collection of Your Personal Information

Hilco Receivables, LLC a debt buyer located in Northbrook Illinois, USA, will purchase consumer accounts containing personal information, that will include items as Consumer Name(s), mailing address, email address, phone numbers, credit granting information, signed contracts, proof of delivery, warranty documents and any other documents that would refer to the consumer credit purchase, as well as dollar amounts owed on the specific purchased account.

In order to access some Hilco information, you will be asked to sign in with an e-mail address and password, which we refer to as your credentials. By signing in on one Hilco site, you may be automatically signed into other Hilco sites. As part of creating your credentials, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate email address.

At some Hilco sites, we ask you to provide personal information, such as your e-mail address, name, work address or telephone number. We may also collect demographic information, such as your ZIP code. We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with Hilco sites. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

When you receive newsletters or promotional e-mail from Hilco, we may use web beacons, customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.

In order to offer you a more consistent and personalized experience in your interactions with Hilco, information collected through one Hilco site may be combined with information obtained through other Hilco sites. We may also supplement the information we collect with information obtained from other companies.

Use of Your Contact Information

Hilco collects and uses your contact information to carry out the transactions you have requested and to communicate with you through various media. We may send certain communications such as letters, event reminders and information on Hilco business transactions and personnel, and/or transaction-related data. Personal information collected on Hilco sites may be stored and processed in the United States or any other country in which Hilco, its affiliates, subsidiaries or agents maintain facilities, and by using a Hilco site, you consent to any such transfer of information outside of your country.

You have the right to obtain our confirmation of whether we maintain personal information relating to you. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to If requested to remove data, we will respond within a reasonable timeframe.

Hilco will provide an individual opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

To limit the use and disclosure of your personal information, please submit a written request to

Sharing of Your Contact Information

Except as described in this statement, we will not disclose your personal information outside of Hilco and its controlled subsidiaries and affiliates without your consent. Some Hilco services may be co-branded and offered in conjunction with another company. If you use such services, both Hilco and the other company may receive information collected in conjunction with the co-branded services. We occasionally hire other companies to provide limited services on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. Those companies would be UK based, third party collection agencies, scrub service, letter services and we would also utilize solicitor services (attorney groups), again all based in the UK.

We will utilize and partner with groups that specialize in collection of debt and related services to assist with the collection of the consumer debt we purchase (as indicated above). It is only with these agencies data would be shared through secured sites, again solely for collecting a debt. Persona data is stored in a secured site, sharing of personal data is done only with our third party vendors, who assist in the collection process. Data is sent only through encrypted FTP sites.

We will not transfer any personal data to a third-party without first ensuring, via written contract, that the third-party handles the data under the same level of protection as set forth in this policy.

Hilco Receivables LLC may also be required to disclose personal information in response to a lawful request by public authorities, including, meeting national security or law enforcement requirements.

Hilco Receivables LLC’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Hilco remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Hilco proves that it is not responsible for the event giving rise to the damage.

Communication Preferences

You can stop the delivery of future promotional e-mail from Hilco sites and services by following the specific instructions in the e-mail you receive.

Security of Your Contact Information

Hilco is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. If a password is used to help protect your contact information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

Use of Cookies

Hilco Web sites may use "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

Hilco Web sites may use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Hilco sites and services that depend on cookies.

Controlling "Spam" or Unsolicited E-mail

Hilco is concerned about controlling unsolicited commercial e-mail, or "spam." Hilco will not sell, lease or rent its e-mail subscriber lists to third parties.

EU-US Privacy Shield

Hilco Receivables, LLC. complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union members countries. Hilco Receivables, LLC. has certified that it adheres to the Privacy Shield Principles. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

In compliance with the Privacy Shield Principles, Hilco Receivables, LLC. commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Hilco Receivables, LLC. :

Bill Schmiederer 1-(800) 518-9511 or,, website:

Hilco Receivables, LLC. has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

Under certain limited conditions, individuals can invoke binding arbitration before the Privacy Shield Panel created by the U.S. Department of Commerce and the European Commission.

Hilco is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our Web Sites and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how Hilco will use your contact information, we will notify you by prominently posting a notice of such changes prior to implementing the change. We encourage you to periodically review this statement to be informed of how Hilco is protecting your information.

Contacting Us

Hilco welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us:

Hilco Privacy, The Hilco Organization,
5 Revere Drive, Suite 206,
Northbrook, IL 60062.

For Privacy Shield inquiries and complaints:
Bill Schmiederer, Senior Vice President – Operations
Hilco Receivables, LLC.
1 (800) 518-9511